MOBILE APPLICATION &

DESKTOP VERSION

MOBILE APPLICATION &

DESKTOP VERSION

MOBILE APPLICATION &

DESKTOP VERSION

Pill Pro

Your Personal Prescription

for Healthy Living

Your Personal Prescription

for Healthy Living

Your Personal Prescription

for Healthy Living

Duration: May 23 - October 23

My Roles: Identify problems, interviewing users, creating user journey maps,

building wireframes, mockups, prototypes and conduct usability studies

My Roles: Identify problems, interviewing users, creating user journey maps,

building wireframes, mockups, prototypes and conduct usability studies

My Roles: Identify problems, interviewing users, creating user journey maps,

building wireframes, mockups, prototypes and conduct usability studies

the symptoms

Project Overview

In today's fast-paced world, managing medications can feel like performing complex surgery on your daily routine.

Whether it's a busy professional juggling multiple prescriptions or an elderly patient struggling to remember dosage times, the need for a reliable medication management system is critical.

In today's fast-paced world, managing medications can feel like performing complex surgery on your daily routine.

Whether it's a busy professional juggling multiple prescriptions or an elderly patient struggling to remember dosage times, the need for a reliable medication management system is critical.

In today's fast-paced world, managing medications can feel like performing complex surgery on your daily routine.

Whether it's a busy professional juggling multiple prescriptions or an elderly patient struggling to remember dosage times, the need for a reliable medication management system is critical.

“There are days when I’m too tired to organize my medication, and then I lose track of which pill to take"

PROBLEM

Users suffering from chronic conditions, heart conditions, anxiety and depression, heavily rely on taking their medication on a consistent basis. But with old age, hectic lifestyles and busy schedules, sometimes this can be overlooked.

SOLUTION

Pill Pro became their answer. It not only reminded them when to take their pills, but also tracked stock so they knew when to refill their pills.

Meet Our Patients

User Research

An initial questionnaire was circulated among different users to identify the daily challenges of those who rely on a consistent medication routine.

A key insight was that users wanted more than reminders, they needed notifications about when to refill and a quick way to input their medication details.

Thus, enabling them to keep their health on track.

An initial questionnaire was circulated among different users to identify the daily challenges of those who rely on a consistent medication routine.

A key insight was that users wanted more than reminders, they needed notifications about when to refill and a quick way to input their medication details.

Thus, enabling them to keep their health on track.

An initial questionnaire was circulated among different users to identify the daily challenges of those who rely on a consistent medication routine.

A key insight was that users wanted more than reminders, they needed notifications about when to refill and a quick way to input their medication details. Thus, enabling them to keep

their health on track.

“I only buy meds for two weeks and sometimes, I forget to restock, and then I miss a few days of my meds”

From these findings, I developed the User Persona.

This step ensured that the design process always stayed centered on the user’s needs.

From these findings, I developed the User Persona.

This step ensured that the design process always stayed centered on the user’s needs.

From these findings, I developed the

User Persona. This step ensured that the design process always stayed centered on

the user’s needs.

And also clearly defined the Problem Statements.

PROBLEM STATEMENT 01

John is a 65 year old retiree, who needs to be reminded to take his medicines on time.

PROBLEM STATEMENT 02

Emily needs a way to keep track of her medications and keep her anxiety in check.

Based on the user interviews, personas and the user journey maps, these were the Pain Points

that needed to be addressed while designing for Pill Pro

Based on the user interviews, personas and the user journey maps, these were the Pain Points

that needed to be addressed while designing for Pill Pro

Based on the user interviews, personas and the user journey maps, these were the Pain Points

that needed to be addressed while

designing for Pill Pro

Organization Issues

Issue:

Poorly formatted or inaccessible care instructions

Issue:

Poorly formatted or inaccessible care instructions

Issue:

Poorly formatted or inaccessible care instructions

Issue:

Poorly formatted or inaccessible care instructions

Impact:

Leads to missed or incorrect doses, disrupting treatment and worsening health.

Impact:

Leads to missed or incorrect doses, disrupting treatment and worsening health.

Impact:

Leads to missed or incorrect doses, disrupting treatment and worsening health.

Missed Dosages

Issue:

Users struggle to organize and track their pills, often unsure which to take and when

Issue:

Unclear customization options and inconsistent product descriptions

Issue:

Unclear customization options and inconsistent product descriptions

Issue:

Unclear customization options and inconsistent product descriptions

Impact:

Missed doses make it harder to manage chronic conditions, causing fluctuations in health

Impact:

Missed doses make it harder to manage chronic conditions, causing fluctuations in health

Impact:

Missed doses make it harder to manage chronic conditions, causing fluctuations in health

Restocking Struggles

Issue:

Users sometimes forget or delay refilling medication due to busy schedules or high costs.

Issue:

Users sometimes forget or delay refilling medication due to busy schedules or high costs.

Issue:

Overwhelming information makes navigation difficult

Issue:

Users sometimes forget or delay refilling medication due to busy schedules or high costs.

Impact:

Running out of medication interrupts treatment and creates health risks.

Impact:

Running out of medication interrupts treatment and creates health risks.

Impact:

Running out of medication interrupts treatment and creates health risks.

SURVEYING THE care LANDSCAPE

Competitive Audit

I selected MediSafe and MyTherapy as direct competitors because they lead the medical reminder space, offering core features similar to Pill Pro, such as medication tracking and reminders.

Things 3 and Apple Health were chosen as indirect competitors for their strong task management and health tracking capabilities, helping me explore broader user needs related to reminders and health management

I selected MediSafe and MyTherapy as direct competitors because they lead the medical reminder space, offering core features similar to Pill Pro, such as medication tracking and reminders.

MEDISAFE

Ensures that their users are aware of their medical conditions and do not forget to take their medications.

Strengths:

Reminders and Patient education
Interesting way of customizing the medication
Interesting notification information

Strengths:

Strong focus on gift giving
Premium Brand Image
DIY Flower option available

Strengths:

Reminders and Patient education
Interesting way of customizing the medication
Interesting notification information

Weakness:

Sharing Patient Information to third parties
Cannot record other health information like blood pressure etc.

Weakness:

Sharing Patient Information to third parties
Cannot record other health information like blood pressure etc.

MY THERAPY

A basic app, well suited to get reminders for medication and also record other health information

Strengths:

Recording other information other than medicine reminders like blood pressure and blood sugar levels
Critical reminders when the phone is on silent
Can add information by scanning barcodes

Strengths:

Preset message options to choose from
Seamless International flower delivery
Delivery Under 60 minutes option

Strengths:

Recording other information other than medicine reminders like blood pressure and blood sugar levels
Critical reminders when the phone is on silent
Can add information by scanning barcodes

Weakness:

No videos or animated content
CTAs do not stand out
No welcome or walkthrough,
Immediately asks what medicine to be reminded off

Weakness:

No videos or animated content
CTAs do not stand out
No welcome or walkthrough,
Immediately asks what medicine to be reminded off

THINGS

An amazing personal management app that helps you keep all your tasks projects, and more well organized.

Strengths:

Organizing every aspect of your life for task management
Different light and dark modes and accessibility considerations
A star appears when all tasks are complete

Strengths:

Organizing every aspect of your life for task management
Different light and dark modes and accessibility considerations
A star appears when all tasks are complete

Strengths:

Organizing every aspect of your life for task management
Different light and dark modes and accessibility considerations
A star appears when all tasks are complete

Weakness:

Paid App
Not Dedicated only for health and medication
Difficult to collect and analyse information

Weakness:

Paid App
Not Dedicated only for health and medication
Difficult to collect and analyse information

APPLE HEALTH

A very comprehensive pre-installed App that brings all health-related information to your fingertips

Strengths:

Has all the information ready, and if utilized correctly it will actually be very helpful
Privacy is protected
Interesting option of adding medicine
Covers multiple platforms

Strengths:

Beautifully arranged and gift wrapped flowers are available
Customer support services

Strengths:

Has all the information ready, and if utilized correctly it will actually be very helpful
Privacy is protected
Interesting option of adding medicine
Covers multiple platforms

Weakness:

No informative video
A bit overwhelming especially if you don't understand what's going on
Expensive as it comes with an apple device.

Weakness:

No informative video
A bit overwhelming especially if you don't understand what's going on
Expensive as it comes with an apple device.

Based on the findings, Pill-Pro can be a simple app that helps with medical reminders, refill notifications

and also guide the users in keeping track of their health.

Based on the findings, Pill-Pro can be a simple app that helps with medical reminders, refill notifications and also guide the users in keeping track of their health.

MEDISAFE

Ensures that their users are aware of their medical conditions and do not forget to take their medications.

Strengths:

Reminders and Patient education
Interesting way of customizing the medication
Interesting notification information

Weakness:

Sharing Patient Information to third parties
Cannot record other health information like blood pressure etc.

Weakness:

Sharing Patient Information to third parties
Cannot record other health information like blood pressure etc.

MY THERAPY

A basic app, well suited to get reminders for medication and also record other health information

Strengths:

Recording other information other than medicine reminders like blood pressure and blood sugar levels
Critical reminders when the phone is on silent
Can add information by scanning barcodes

Weakness:

No videos or animated content
CTAs do not stand out
No welcome or walkthrough,
Immediately asks what medicine to be reminded off

Weakness:

No videos or animated content
CTAs do not stand out
No welcome or walkthrough,
Immediately asks what medicine to be reminded off

THINGS

An amazing personal management app that helps you keep all your tasks projects, and more well organized.

Strengths:

Organizing every aspect of your life for task management
Different light and dark modes and accessibility considerations
A star appears when all tasks are complete

Weakness:

Paid App
Not Dedicated only for health and medication
Difficult to collect and analyse information

Weakness:

Paid App
Not Dedicated only for health and medication
Difficult to collect and analyse information

APPLE HEALTH

A very comprehensive pre-installed App that brings all health-related information to your fingertips

Strengths:

Has all the information ready, and if utilized correctly it will actually be very helpful
Privacy is protected
Interesting option of adding medicine
Covers multiple platforms

Weakness:

No informative video
A bit overwhelming especially if you don't understand what's going on
Expensive as it comes with an apple device.

Weakness:

No informative video
A bit overwhelming especially if you don't understand what's going on
Expensive as it comes with an apple device.

Based on the findings, Pill-Pro can be a simple app that helps with medical reminders, refill notifications

and also guide the users in keeping track of their health.

This gap became Our Market Gap Opportunity .

This gap became Our Market Gap Opportunity.

This gap became Our Market Gap Opportunity .

Simplify the experience of adding medical information and try to make it interesting

Provide a way to notify and restock medicine when the stocks are low

Able to record other health information especially if it is related to the medicines

Pill Pro’s anatomy

Ideation and Wireframing

Keeping in mind the needs of our patients John and Emily I explored multiple solutions to address their medication management challenges. The layouts included App sign in,

Pill-Pro walk through, adding basic pill information, medicine reminders and restocking pills.

Keeping in mind the needs of our patients John and Emily I explored multiple solutions to address their medication management challenges. The layouts included App sign in, Pill-Pro walk through, adding basic pill information, medicine reminders and restocking pills.

Pill Pro’s clinical trials

Usability Studies

The usability study was conducted with 5 participants from diverse backgrounds (ages 18-70) to evaluate the functionality of Pill-Pro App. Key areas tested includes,

Setting up a new account
Adding a new medication
Setting reminders for medication doses
Marking a dose as taken
Checking their medication stock

The usability study was conducted with 5 participants from diverse backgrounds (ages 18-70) to evaluate the functionality of Pill-Pro App. Key areas tested includes,

Setting up a new account
Adding a new medication
Setting reminders for medication doses
Marking a dose as taken
Checking their medication stock

The usability study was conducted with 5 participants from diverse backgrounds (ages 18-70) to evaluate the functionality of Pill-Pro App. Key areas tested includes,

Setting up a new account
Adding a new medication
Setting reminders for medication doses
Marking a dose as taken
Checking their medication stock

Study Type:

Unmoderated

Usability Study

Unmoderated

Usability Study

Unmoderated

Usability Study

Participants

Location:

Dubai,

UAE, Remote

Dubai,

UAE, Remote

Dubai,

UAE, Remote

Length:

30 - 60

Minutes

30 - 60

Minutes

30 - 60

Minutes

Prescribed through careful study planning, tested with usability check-ups, and refined by ongoing iterations,   Pill Pro grew healthier with each step

A detailed study plan with scripts and prompts was prepared to guide the sessions. Participants were observed carefully, and findings were organized through affinity mapping to identify key themes and insights that helped to further improve Trendy Florist

CARE IN MOTION

Final Design Flows

The final design featured simple navigation, ensuring elderly users like John wouldn’t get lost. Emily, on the other hand, could quickly access mental health resources and medication reminders, helping her balance her college life with health care.

The final mockups went through another round of iteration when the desktop version was created and the desktop versioned seemed to be much better in terms of being simple and making the user feel comfortable with

the colors and layout.

Regina's struggles became our solutions.

Here's how we transformed

her flower shopping experience.

"The completed Trendy Florist App includes the complete user flows for Add to Basket and checkout, Clear Care Instructions with visual cues and the Customize a Flower Bouquet Flow.

the colors and layout.

"The new reminder system fits perfectly into my hectic college life. It's like having a personal nurse keeping me on track!"

All the other desktop screens for “Add Your Medication Flow”

Pill Pro’s prognosis

Pill Pro evolved into a digital health companion designed with users’ daily challenges in mind.

By carefully aligning the mobile and desktop experiences, I created a seamless, cohesive product that simplifies medication management while maintaining consistency and clarity across platforms.

The result is a tool that not only meets the practical needs of its users but also delivers an intuitive, reliable experience they can depend on to support their health every day.

Pill Pro evolved into a digital health companion designed with users’ daily challenges in mind.

By carefully aligning the mobile and desktop experiences, I created a seamless, cohesive product that simplifies medication management while maintaining consistency and clarity across platforms.

The result is a tool that not only meets the practical needs of its users but also delivers an intuitive, reliable experience they can depend on to support their health every day.

Regina's struggles became our solutions.

Here's how we transformed

her flower shopping experience.

"The completed Trendy Florist App includes the complete user flows for Add to Basket and checkout, Clear Care Instructions with visual cues and the Customize a Flower Bouquet Flow..

Pill Pro evolved into a digital health companion designed with users’ daily challenges in mind.

By carefully aligning the mobile and desktop experiences, I created a seamless, cohesive product that simplifies medication management while maintaining consistency and clarity across platforms.

The result is a tool that not only meets the practical needs of its users but also delivers an intuitive, reliable experience they can depend on to support their health every day.

There is always room for improvement, and some of the next steps would be;

Conduct further research with the finalized responsive mockups and hi-fi prototypes, and try to integrate cross platform optimization.

Include the health forums and health in progress design flows to give more information about the users health.

Introduce Gamification Elements for Improved long-term app usage and medication compliance rates.

Begin the process of localizing Pill Pro for different languages and regions to reach a wider global audience.

MY LEARNING

This project was a continuous journey of growth, especially when designing for multiple platforms. Keeping the user at the center meant constant iterations and improvements, with even the smallest changes making a meaningful difference.

“While there’s no definitive end to refining a product,

each step brought valuable insights, driving me to keep pushing forward to create something truly impactful for users”

“While there’s no definitive end to refining a product,

each step brought valuable insights, driving me to keep pushing forward to create something truly impactful for users”

“While there’s no definitive end to refining a product,

each step brought valuable insights, driving me to keep pushing forward to create something truly impactful for users”